Help should point the client to the right place, not create another mess.
Sitemendr support separates public guidance from private client issues. Simple questions can begin here. Work-specific problems belong inside the workspace, where project history, billing, files, and delivery notes can stay connected.
Support routing
Where should this issue live?
Support begins by identifying the kind of help.
A public question, a private client issue, and a technical fault should not be handled the same way. The route matters because it decides what context can be seen and preserved.
Public questions
Use this when you are still trying to understand Sitemendr, the workspace, services, or the best route for your request.
Private client issues
Use the dashboard when the issue contains project context, billing details, files, access notes, screenshots, or delivery history.
Technical diagnosis
Use support when something is broken, unstable, unclear, missing, slow, or no longer behaving as expected.
Private tickets are for issues that need the record around them.
If the question involves a project, payment, screenshot, file, login note, handoff item, or technical finding, it belongs in the dashboard. That keeps the answer tied to the work instead of floating away from the details.
What happened and when it started
The page, project, payment, or file involved
Screenshots, links, receipts, or access notes if needed
What you expected to happen instead
How urgent the issue is for the business
Technical help needs the condition, not only the complaint.
“It is not working” is a beginning, but support becomes useful when the condition is visible: where the issue appears, what changed, who is affected, and how serious it is for the business.
Website or store behavior changed after delivery
A form, payment route, dashboard, or checkout is not acting correctly
A client needs a file, receipt, access note, or handoff detail
Maintenance, updates, monitoring, or recovery needs attention
Billing support should stay attached to the work it paid for.
Invoices, receipts, subscriptions, payment confirmations, and refund questions are easier to handle when they sit near project context. The workspace keeps money questions from becoming isolated from the service record.
Invoice or receipt request
Payment confirmation
Subscription or care plan question
Refund or cancellation context
A clear support answer leaves a trail.
If it belongs to your project, keep it inside your workspace.
That is how support stays private, useful, and connected to the work Sitemendr is responsible for.